Booking Payment Policy:
To book one of our wonderful properties, a $500 deposit is required at the time of booking. Your deposit will subtract from the total balance of your stay, remaining payment is due no later than 30 days prior to arrival. (45 days prior to arrival if staying at the Pink Palace) Unless other arrangements have been approved through management, final payment will be auto applied to your original form of payment on the 30th day before check in date. You must contact us to change your payment type 14 days or more before final payment is due.
Taxes & Fees: Guests are required to pay sales tax on each reservation. They consist of (7% State/County Tax & 6% Lodging Tax=13% Total.) Taxes are charged on total amount including: room rate, cleaning fees & pet fees (if applicable).
Some of our properties allow 1 pet per rental. IF your property allows a pet, a small dog is allowed during your stay with prior approval from management. Maximum of 1 dog per reservation carries a non refundable Pet Fee of $150 + applicable 13% tax. Pet is NOT allowed onto any furniture or into any swim spa, pool or hot tub per house rules. Guests are solely responsible for their pet. Please note that dogs are NOT allowed onto Pinellas County Beaches, failure to obey may result in a ticket charged to the guest.
Cancelation Policy: Reservations canceled 31 days or more prior to scheduled stay will result in refund of advanced payments, minus the original paid deposit. Reservations canceled 30 days or fewer prior to stay will result in loss of prior payments and deposit. No refunds will be issued for early departure.
General Property Policies:
Strictly NO Smoking inside any of the properties. Hale Moana is entirely a SMOKE FREE resort.
Guests must follow swim spa/pool/hot tub rules that are posted at each property.
Age Requirement: The guest who holds and pays for the reservation must be 25 years of age or older. If staying at Hale Moana, ALL guests must be 25 years or older to rent and stay at the resort.